You'll receive an initial confirmation email when your order has been submitted. Once your payment clears and dispatch information is available, we'll email you a tracking number for your parcel. 

We will generally dispatch all orders the very next day! If there are any issues with your order we will contact you about different options. 

How long until I receive my order?

Most customers receive their deliveries in 1-2 business days. 

Please note parcels going to a remote area and large parcels going to WA may take longer.

**International delivery times will vary per country. 

What if I am not home?

The courier does not require a signature to leave a parcel.

How can I track my parcel? 

You can easily track your parcel status with the tracking number Via the Australia Post website. 

 
In the instance of a delay, please contact Australia Post with your tracking number on 13 76 78. 

Once a parcel is dispatched through Australia Post, which is a third-party shipping provider, Dusty Pink holds no liability for any loss or damages incurred during transit. Any claims for loss, damage, or delay must be directed to Australia Post and will be subject to their terms and conditions. Dusty Pink will, however, assist customers in communicating with Australia Post and provide necessary documentation to support any claims, to the best of our ability.