Website Sale Terms & Conditions
We hope you love all your items from Dusty Pink however in the event you need to return, here are the terms and conditions!
To be eligible for an exchange or credit note, your item must be received by Dusty Pink strictly within 10 days from when you receive your item and 20 days for international orders. We determine this date from the date received via your tracking number.
Your item must be unused and in the same condition that you received it, must be unworn, must be unwashed, must be unmarked, must be unaltered and must be undamaged. Must be returned with the original swing tags attached. Any item returned that is stained in any way or has been dry cleaned or damaged will not receive an exchange or credit note.
Please note: Dusty Pink reserve the right to refuse to provide an exchange or credit note should the item not meet our requirements for resale.
For all exchanges, a return post bag must be included in your return parcel at the customer’s expense with your name and address. If a return post bag isn’t included, you will be invoiced for the cost of the return post bag. Once paid, we will process your exchange and post it back to you.
Credit notes are valid for 3 months from the date of issue and cannot be extended.
If an item is faulty, please contact the team ASAP (within the return period) at firstname.lastname@example.org with a description and image for assessment. Once the item is assessed and proven to be faulty we will happily exchange.
For hygiene reasons, body tops, bonds, tights, scarfs etc. cannot be returned.
Clearance and sale items cannot be returned.
We cannot offer refunds for Change of Mind.
We cannot offer refunds if you have already purchased an item then re-purchased as a sale item.
We cannot offer refunds after a second exchange.
We cannot offer refunds for items that have been washed incorrectly or damaged whilst worn.
STRICTLY NO RETURNS ON FORMAL GOWNS